Refund policy

RETURNS POLICY

PLEASE NOTE THAT WE DO NOT OFFER FREE RETURNS; CHARGES APPLY.

Returns

Can I return my order? Yes, you can.

If you are not satisfied with the items you have ordered, you have the option to return them within 30 days of receipt. In this case, the order must meet the following conditions:

1.      The order still contains all the appropriate parts and components, and the packaging has arrived exactly as the product did.

2.      Normal handling of the product is evident; breakage due to careless handling is excluded.

3.      Products for which hygiene is important have been thoroughly cleaned before the returns process begins.

4.      The product was found to be faulty immediately upon receipt.

5.      We are entitled to charge the customer for shipping costs.

6.      The return will be processed within 7 business days and, if the conditions are met, the return will be officially acknowledged within this period.

*We reserve the right to reject returned items if we suspect that the items have been used or damaged through no fault of our own.

How can I return my order?

If your order meets the conditions above, you will need to follow these steps to start the returns process:

- Send an email to: robynmarshall.shop@gmail.com

- Make sure the email contains the following:

·        Order number

·        Reason for the return request

·        Photo of the product in the event of breakage

·        Customer's first name + surname

·        Customer's address

We will then speak with you and give you the return address. Never send the return to the sender; we will send you the correct address after you request it. You, the customer, are responsible for the shipping costs of returning the product. The consumer has the right to withdraw in accordance with the following provision if the consumer is a natural person entering into a legal transaction for purposes that are not predominantly related to their commercial or professional activity.

Cancellation conditions

Right of cancellation. The cancellation period is 14 days from the day on which you, or a third party nominated by you who is not the carrier, have received or accepted the last goods.

As we work with a fully automated system, orders are carried out as soon as they are placed. Therefore, we cannot interrupt the shipping process until delivery, so a refund upon receipt of the goods is not possible.

To exercise your right of withdrawal, you must inform us, Robyn Marshall, by means of a clear statement (for example, by email) of your decision to withdraw from this contract. The withdrawal is completed when we have received the goods. The costs of returning the goods will be borne by the buyer.

Registration for shipments in transit

As our products are shipped from Asia, there may be longer transit times over which we have no control. If the products are already on their way to you, cancellation is not possible. Please wait until you have received the goods and then return them. Of course, you can inform us in advance of your cancellation. To ensure the fastest possible return, we ask that you send us confirmation of shipment.

Consequences of withdrawal

If you withdraw from this contract, we must reimburse you for all payments we have received from you, except for delivery costs (except for additional costs arising from your choice of a type of delivery other than the least expensive standard delivery offered by us), without delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract and receipt of the goods. For this reimbursement, we will use the same payment method you used for the original transaction, unless we expressly agree otherwise with you; in no circumstances will you be charged any fees for this reimbursement.

** ALL RETURNS WILL BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.